Inside My Head

There are a lot of things that I wanna write today, but unfortunately...I can't publish them here publicly. I wish I could. Sometimes, I wish I can just go to therapy so that I can just talk talk talk and still it's private and confidential (or is it?..ahahah).

Today is a public holiday for Selangor and few other states, however...although my office is located in Batu Caves, somehow it end up at the borderline and considered as Kuala Lumpur. sigh.....so, hubby is on holiday today and I took leave. huhuhuhu....I really can't take it. Yesterday, I almost can't open my eyes....super damn sleepy. I didn't do much today, just lazing around at home and tidy up few things at home. Actually, I am still in the process of wrapping about 20 more mugs to send out.

Ok, some of you might be blur about this whole mug thing. Remember the Eclipse screening I organized in July? Well, these mugs are door gift we gave to the guests. So, after the event, we had some extras, we decide to sell them of to cover back the cost. (Yes, we don't take profit...next time maybe I should take profit for all the hard work). This will be the 3rd and final batch of delivery.

However, at this point of time, I'm having problems on how to wrap the mug. I have wrapped them the best way I know how (with bubble wrap, few layers of newspaper etc) but the 2nd batch delivery (20 mugs) had problem and some of them were broken. I send it via normal parcel delivery and I also put "fragile" sticker on each box. One of the buyer received the mug broken and the postman told her that, if normal parcel...no matter if we put "fragile" sticker, they will simply ignore it. WTF?????? Then why the hell the guy at the counter gave me the stickers in the first place? Just to have fun looking at me pasting it one by one on all the boxes? And the postman also said that only if we sent via poslaju they will give special treatment. Again....WTF???? What the hell is the difference? What I know is, poslaju means....it will arrive the next day (and it cost more because of the urgency) and normal parcel will be send within 2-4 working days (and cost a bit less). But parcel is still a parcel and if the customer indicate there "fragile", it's their responsibility to take care of it.

They even say that, they are not liable for improper or poor packing. Just how is good packaging looks like? And if only 15% from the same item send out was damage during delivery, who's fault is that? Me for poor packaging? or the postman for stupidly irresponsible handling?? uuurghhhh.....to me, if poor packaging, each and every unit that I send out will be damage. Seriously!!! I felt like I wanna kick some a**!! That's the problem with our service industry....most of the staff only work because they need to work and does not have the sense of responsibility. That's what you get when you work with human. sigh.....

So, now..I'm trying to find ways to again minimize the damage during delivery. I will have to spend more time wrapping this final batch. To those who still haven't receive your mug, if you are reading this post, please be patient as I'm working my best to ensure that the mug is delivered to you safely.